Overview

Returns & Refund Policy

At Matcha Malta by Greenhouse Malta, we take great care in preparing and supplying our products.

For hygiene, food safety and quality reasons, opened, unsealed or used matcha, tea, food products and other consumable products cannot be returned or refunded.

Unopened and unused eligible products may be returned within 14 days of receipt, provided they are in their original packaging, sealed, undamaged and in resalable condition.

If your order arrives damaged, defective, or you receive an incorrect product, please contact us as soon as possible with your order details and photographs where appropriate. We will review the issue and provide a replacement or refund where applicable.

Return shipping costs are the responsibility of the customer unless the product received was damaged, defective or incorrect.

Refunds for approved returns will be issued to the original payment method after the returned product has been received and inspected.

This policy does not affect your statutory rights under applicable Maltese and EU consumer law.

Matcha Malta by Greenhouse Malta
14 Tower Road, Sliema, Malta